Independent Certification Authority
Professional services firms certified on real client and staff feedback — independently collected and measured.
Macpherson Kelley
Verified · Clients program · TFG-2026-0015
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Professional services firms are increasingly judged on trust — yet most are still assessed on reputation, self-promotion, or anecdote. Trusted Firms Global replaces promises with verifiable evidence of service excellence. Certification is awarded based on independently measured client and staff feedback, renewed annually.
Certification programs
Trusted Firms Global — Clients
Certifies excellence in client experience, measured through independent client feedback.
Learn more →Trusted Firms Global — Employees
Certifies employee experience, measured through independently collected staff feedback. The same ladder, with the firm's own headcount as the population.
Learn more →How it works
Measure
Independent collection of client feedback using consistent methodology.
Assess
Responses are independently aggregated and assessed against the tier requirements.
Verify
Governance standards applied — the strength of the public claim matches the certification tier.
Certify
Firms that meet the standard receive a digitally verifiable credential with a public verification page.
A governance ladder, not just a score
Each tier is a stronger public claim than the one below. At Standard we vouch for independent measurement; at Verified, completeness is verified and a public score is unlocked; at Gold, sustained rigour with closed-loop accountability. What is certified is the process behind the claim, not just a number.
Independent measurement
The firm submits to independent client measurement, checked through Client Culture's manual integrity review. Annual measurement cycle. Completeness is not vouched at this tier, so no public score is published — the claim is independence and certified status.
The measurement is structurally protected from selection
The client population is drawn from a verifiable client record — the firm's own, not a list assembled for the survey. Coverage is reconciled against firm size and across cycles, so selective omission is detectable. The firm opens its books.
The highest level of process transparency
Sustained coverage across every cycle for a full year — every client in the firm's population given the opportunity to provide feedback each cycle, at a frequency proportionate to the client base — with structured detractor follow-up, evidenced. Gold's sustained-coverage requirement makes selective measurement impractical to sustain.
Independent measurement
Manual integrity review
Billing-sourced verification
Annual renewal
Public verification pages
Ready to apply?
Independent certification strengthens credibility, differentiates from competitors, and demonstrates the highest level of process transparency and client accountability.
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